Citizens Insurance Payment Options
For Billing Questions: Call 1.800.398.5201
One-time Online Payment -
One-time payment options include Visa, MasterCard, debit card, or checking account.
Have one of the following numbers ready:
7 Digit Policy Number
16 Digit Customer Number
10 Digit Account Number
**This information can be found on your bill.**
MyHanoverPolicy Account -
You can create a MyHanoverPolicy Account to make payments and access policy information.
To create an account you will need your 7 Digit Policy Number or 10 Digit Account Number.
Already have an account? To login, click here and then click MyHanoverPolicy.
Automatic Withdrawal -
Enroll in Electronic Funds Transfer (EFT)
To register you will need your 7 Digit Policy Number or 10 Digit Account Number along with your bank account information.
Pay By Phone -
To make a payment by phone, call 1.800.573.1187 to use Hanover's 24 hour interactive voice response system. Accepted methods of payment include Visa, MasterCard, debit card, or checking account.
Payments made by phone or online by 3:30 pm (EST) are applied the same day.
Payments made after 3:30 pm (EST) will be posted the following business day.
Monday through Friday
8:30am-5:00pm
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